![]() ![]() I called in and a representative told me my check should be sent within 5-7 days. When I didn't receive the check in that time frame I called again and my call was forwarded to voicemail twice. This is when I started questioning the company's legitimacy. So I did a google search and found trollandtoad should ship paper checks via USPS w/in 7-10 business days. ![]() So I waited to see if things would rectify. 20 days later and my account still lists payment as pending. I am extremely frustrated bc while the amount to be paid out isn't that steep, in this economic climate, I was and still am dependent on the funds to come in, which they still haven't. I called again to get an update on my transaction only to be told by the rep, oh we were out of the warehouse, so we couldn't send your check. My question to him in response was how were you able to receive, confirm reception and confirm the condition of the items sent in, to your warehouse, but the process fell apart at payment? He proceeded to give me canned responses that every call center rep uses, I know bc I did their job at one time in my life, so I asked to speak with management. ![]() He stops talking for a long time and then some woman begins tali8ng on his line, no introduction, no identifying statements so I don't even know if she was management, but she proceeds to tell me the same canned statements, never answering my question how they can confirm, the items I sent to the warehouse, while not in the warehouse, but they can't send out my check. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |